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When will my credit/debit card be billed?
You credit/debit card will be billed on the 15th day of each month.
How do I make changes in my shipping or billing information?
Monthly orders are created on the 15th of every month. Therefore, all shipping changes, including names and addresses, must be made before the 14th of every month. Ali Edwards is not liable for any orders that are shipped to the wrong address because the shipping information was not updated before the 14th of the month. All information can be edited on your account preferences.
What are the terms for an Order Selection Period?
Please read all terms thoroughly before agreeing to purchase during an Order Selection Period (most common for December Daily®, Week In The Life® and One Little Word® projects). Once items have been added to your box (click "order box") and you have clicked "confirm selection", you have agreed to purchase those particular items. Any cancellation of a Order Selection Period box will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement.
How much do the monthly kits cost?
We offer month-to-month ($24.99/mo), 6-month ($21.99/mo) and 12-month ($19.99/mo – best value) Story Kit™ and Story Stamp™ subscription commitments.
We also offer a month-to-month ($19.99/mo) Digital Story Kit™ subscription.
Can I upgrade my subscription?
If you currently have a 1-month or 6-month subscription and you would like to upgrade to a 6-month or 12-month subscription, you may start a conversation with us requesting to do so. Please know that completed months from your current subscription will not transfer over to the new commitment.
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment. Please know though, that you will need to cancel your subscription between the 15th and the 10th of the month to avoid being automatically shipped the next month's kit. If you don't cancel before the 10th of the month there will be a $15 cancellation fee (if you cancel between the 15th and the 10th there is no fee).
When will my kit be shipped?
On the 15th of every month or the nearest business day, we will pack and ship all Story Kit™ and Story Stamp™ subscription orders.
I never received my order. What now?
Domestic packages are deemed "lost" after 30 days from shipment date. Canada and International packages are deemed “lost” after 45 days from shipment date. Singapore and Malaysia have a special exemption of 60 days and Brazil has a 120-day exemption. Packages are not considered "lost" until after the posted date. Please wait until that time to contact us. We will then replace the missing item if it is in stock. If the item is no longer in stock, you will be given a refund in the form of store credit for any lost item.
What is the return policy?
A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
What is the Order Selection period?
The Order Selection period is the timeframe, September 6th-30th, during which you can see all the kits, albums, and new product designs available for purchase this year. During this period you will be able to build a "box" of all your selections and complete your purchase. At the close of the order selection period we will ship all your items to you in one order. There are limited quantities of each item so availability is on a first-come, first-served basis.
Do items sell out?
Last year we did have some items sell out very quickly, so we do recommend ordering as early as possible.
Will you restock an item if it sells out?
We will try our best to reorder an item if it sells out quicker than anticipated. Please know that many of the items we offer have a much longer production timeline and will not be reordered because they wouldn’t be able to arrive before the documenting season begins. For this reason we recommend placing your order as early as possible as availability is on a first-come, first-served basis.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. All conversations are answered in the order in which they are received and editing or updating your conversation will automatically reset your wait time.
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!
Meet your customer service team
Enjoys cooking, running, family, and all things coffee.
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Loves thrifting, lipstick, and cats!
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Loves naps, cats, and the Cats - Go Big Blue!