Frequently Asked Questions

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  1. When will my credit/debit card be billed?

    Your credit/debit card will be billed on the 12th day of each month.

  2. How do I make changes in my shipping or billing information?

    Monthly orders are created on the 15th of every month. Therefore, all shipping changes, including names and addresses, must be made before the 14th of every month. Ali Edwards is not liable for any orders that are shipped to the wrong address because the shipping information was not updated before the 14th of the month. All information can be edited on your account preferences. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

  3. How much is shipping?

    For all domestic orders, physical subscription items will ship for only $1 per kit. A $5 processing fee will be charged for each subscription item shipping outside of the United States.

    Shipping rates for items from the shop will vary by service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts. Shop items will not be bundled with kit orders.

    Free shipping for all domestic orders of $100 and Canadian orders of $150. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.

  4. When will my kit be shipped?

    On the 12th of every month or the nearest business day, we will pack and ship all subscription orders.

  5. What is the return policy?

    A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

  6. What are the benefits of subscribing to this monthly kit?

    By subscribing to the monthly Stamp Kit™ or Story Kit™, you’ll receive top quality products designed and/or selected by Ali. You’ll also have access to a subscriber-only area of this site that contains educational material (video, pdf handout) and inspiration from Ali about how to tell your own story using the monthly theme as a jumping off point. In addition, each theme will have it's own message board and gallery for sharing your stories and creations with other subscribers.

    When you sign up for a subscription with a six month or twelve month commitment, the price of your monthly kits will decrease making each kit a better value.

  7. Can I cancel my subscription?

    To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 7th and the 12th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel between the 7th and the 12th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 12th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 7th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!

  8. What printers do you use for your photos and digital items?

    I print from home because I love the convenience.

    I use an Epson PictureMate PM400 for all my 4x6 images (that's the smaller one you see in the videos). It's hooked up to my computer and I've been happy with it for a few years now. 

    For images up to 13x19 I use an Epson XP15000.

  9. I have a subscription - how do I access the subscriber-only educational content?

    To find the subscriber-only classroom, hover over your username in the upper-right corner of the screen and click "My Classrooms" from the drop-down menu. You'll find all of the educational content for each month's theme there!

    If you have any trouble accessing this content, please start a conversation with our Customer Experience team.

  10. How do I access my class?

    You can access your classes by clicking “My Classes” in your account drop down menu or simply click here.

    These are “go at your own pace” classes, so they will stay on your My Classrooms page even after the class has finished.

  11. Will I be charged sales tax?

    Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Ali Edwards. The applicable rate is set by each state respectively.

  12. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.